AT&T scored highest in five of the six categories evaluated including the two measures of in-person interaction: Store Sales Rep and Phone Sales Rep.
More than 11,000 U.S. wireless customers participated in the study and the fielding period ranged from July to December 2015.
According to Glenn Lurie, president and CEO, AT&T Mobility: “Customers come to AT&T for their connected life needs, whether that’s a smartphone, TV, home or integrated entertainment experience. These superior services plus the extraordinary care we give our customers on a one-on-one basis so each and every interaction yields the experience our customers seek.”
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