As you can imagine I have quite a few Nokia phones floating around my house at any given moment and not all of them are intended for use here in the states. I get a lot of chargers that I have to put “American” power adapters on to make them work for me. The differences in European style plug and American style plugs never really even caught my eye until now.
Up top there is a picture of the American style plug on the left and the European style plug on the right. One of my first non phone thoughts when I opened the N9 was how cool and modern the styling of the charger was..it barely took up any room at all. Than Nokia Connects sent me a phone to test and the European style of the same plug came in the house and that’s when it struck me how even something as small a charger can change a customers perception of a product.
Look at the two chargers again up top…Same charger same design yet the smaller North American style charger just by looking at it gives you the perception that you are getting a more stylish, slicker, modern phone does it not?
In fact I’d be willing to bet that if the American version of this charger had the prongs hinged that they folded down flat into the plug it would somehow give an impression in your mind that an even better phone is enclosed in the box.
Now Nokia is not to blame on this one…The electrical standard is what it is in any given country and they need to play by those rules. The real point of this article is not to point any shortcomings on Nokia’s part. But it is more of an observation on how even the smallest detail can make or break a users experience with a smartphone these days.
Thoughts? Perhaps I am alone in this one but I’d bet you there is one weird little thing that lessens your user experience with a phone, and doesn’t really bother anyone else. I’d love to discuss them in the Comments, Twitter, Google+, or Facebook with you.